Return & Refund Policy

At MIA MILLER™, we want you to feel confident about every purchase. Please review our return and refund policy carefully before placing an order.

1. Returns & Exchanges

All sales are generally final.

We do not routinely accept returns or exchanges due to change of mind, personal preferences, incorrect size selection, or other reasons unrelated to a product defect or fulfillment error.

We encourage customers to carefully review product descriptions, sizing information, and available measurements before placing an order.

This policy does not affect any rights you may have under applicable consumer protection laws.

2. Courtesy Return Requests

We understand that exceptional circumstances may arise.

Customers may contact us within 14 days of delivery to request a return as a gesture of goodwill.

Each request is reviewed individually, and approval is granted at our discretion, subject to applicable law. Submitting a request does not guarantee that a return will be accepted.

To request a courtesy return, please email hello@mia-miller.com with your order number and the reason for your request.

Please do not send any items back without receiving written authorization and return instructions from our support team.

3. International Returns & Return Shipping Costs

Our products are fulfilled and shipped directly from our fulfillment partners in China.

If a voluntary return is approved, the item may need to be shipped to a designated return address in China.

For approved voluntary returns:

• Customers are responsible for all return shipping costs.

• Original shipping charges are non-refundable.

• Items must be unworn, unused, and returned in their original condition, with tags and packaging where applicable.

• We recommend using a tracked shipping service, as customers are responsible for arranging the return shipment.

The applicable return address and instructions will be provided after approval.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at hello@mia-miller.com.

Include your order number, a description of the issue, and photographs where available to help us investigate and resolve the matter.

Depending on the circumstances and applicable law, we may offer:

• A replacement item at no additional cost.

• A full refund where appropriate or legally required.

• A partial refund, if mutually agreed upon.

Customers will not be required to pay return shipping costs for a verified fulfillment error or product defect where we are responsible for providing a remedy.

Nothing in this policy limits your rights or remedies under applicable law.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at hello@mia-miller.de.

We will do our best to accommodate cancellation requests before an order has entered processing or shipment.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Any applicable legal rights remain unaffected.

6. Refund Processing

For approved voluntary returns, refunds are generally issued after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method unless otherwise required by law or agreed upon.

For voluntary returns, refunds generally cover the amount paid for the returned product, excluding original shipping charges and return shipping costs.

Where a full refund or another remedy is required by applicable law, those requirements will take precedence.

Once a refund has been issued, your bank or payment provider may require additional time to process the transaction.

7. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will investigate the shipment with our fulfillment and shipping partners and provide an appropriate resolution.

Your rights regarding undelivered orders remain protected under applicable law.

8. Contact Information

For return inquiries, damaged items, order cancellations, refunds, or other questions, please contact:

MIA MILLER™
Operated by Kesler Commerce LLC
Email: hello@mia-miller.com

Our customer support team will be happy to assist you.